Tech-Four launched its newest call centre in the main offices of Andalucian Dream Homes last month. Using customized switchboard software and hardware, the renowned real-estate company made the leap from their existing Panasonic hardware based switchboard, to the new software based industry standard platform called Asterisk.

As a real-estate company in southern Spain, the call center in Andalucian Dream Homes is an essential revenue source and as such the demands from its team of Telemarketers require a communications system which is powerful as well as versatile. Functions such as incoming and outgoing recording of all calls from its call centre was a necessity and as such Tech-Four provided the necessary functions to store and retrieve all these recording with ease. Statistical tracking of call centre performance was also a requirement for the operation of ADH’s telemarketing division and with Tech-Four’s standardized graphical and textual reports, all necessary call statistics were accessible with ease.

Tech-Four’s efficient and professional team deployed and configured the new switchboard over the period of two days and met all the demands of the existing switchboard system as well as deploying all the new facilities to improve the efficiency of ADH’s frontline call centre.